Business → architecture
Translate marketing and operational requirements into technical scope, system boundaries, process contracts and implementation roadmaps.
MARKETING TECHNOLOGY LEAD · AI · AUTOMATION · SOLUTION ARCHITECTURE
I work across business, marketing and engineering to translate operational problems into practical architectures, integrations and measurable workflows. My current flagship is Y4T: a governed operating layer for people and AI agents to execute business processes across the systems a company already uses.
Marketing Technology Lead
Business-minded systems builder across MarTech, AI, automation, data and software.
PROFESSIONAL VALUE
My advantage is not a long list of tools. It is the ability to connect commercial context, customer journeys, data, software and operational controls into systems that teams can actually use and evaluate.
Translate marketing and operational requirements into technical scope, system boundaries, process contracts and implementation roadmaps.
Design AI-enabled workflows with explicit identity, permissions, approvals, auditability and human control rather than relying on prompts alone.
Connect analytics, reporting, provider readback and reproducible evidence so technical delivery remains tied to observable business outcomes.
FLAGSHIP CASE STUDY · Y4T
Y4T is the strongest current evidence of how I combine business understanding, MarTech, systems integration, software architecture, AI-enabled automation and delivery governance in one product programme.
E-commerce, ERP, CRM, analytics and advertising platforms each own part of the business state. The difficult problem is not adding another chat interface or connector; it is giving people and AI agents a governed way to understand identity across systems, request actions, apply policy, execute safely and prove what happened.
Current result: Y4T has moved beyond a connector/demo concept into an implemented control-plane foundation with retained production evidence in prior phases and active validation of cross-system business processes.
Evidence boundary: the first Phase 13 cross-system flagship is still under acceptance, and selected security hardening requires live/external evidence. No claim is made that every planned process, provider or high-risk action is complete.
Canonical business objects and exact external bindings prevent fuzzy cross-system identity from becoming operational truth.
Human, service and agent authority is constrained by Workspace membership, policy, approvals, step-up and auditable execution paths.
Web, Telegram, WhatsApp and AI clients are interaction surfaces over the same backend authority rather than separate business implementations.
PROFESSIONAL EXPERIENCE
Selected experience is shown here to make the business and technical progression easy to scan; the CV contains the full history.
Lead the design and implementation of reusable MarTech, integration and AI-enabled systems connecting websites, CRM, analytics, advertising, automation and cloud delivery.
Implemented and expanded a digital commerce ecosystem across VTEX, WooCommerce, Merchant Center, analytics, paid media and payments; reported catalogue expansion exceeded 200%.
Worked across HR/payroll SaaS, cloud accounting, internal data platforms and web development, combining requirements, configuration, APIs, troubleshooting, reporting and user enablement.
CAPABILITIES
Requirements, system boundaries, REST APIs, MCP, reusable integration patterns, multi-client architecture and interoperability.
AI assistants, agentic workflows, human approval flows, process automation and controlled execution across digital services.
GA4, GTM, Google/Meta advertising, SEO/SEM, product feeds, CRM, WooCommerce, VTEX and customer-journey measurement.
SQL, Python, Power BI, PostgreSQL, Google Cloud, GitHub Actions, CI/CD, testing, logging, monitoring and evidence-driven iteration.
SELECTED SUPPORTING WORK
These projects support the flagship case rather than compete with it. Earlier analytical projects remain in the evidence registry, but the homepage prioritises work that best represents my current professional direction.
A grounded conversational layer over professional evidence with production validation, retrieval controls and hallucination guardrails.
Professional implementation connecting commerce, analytics, advertising, product data and payments in a measurable digital ecosystem.
A governed, observable MarTech lab linking consent-aware analytics, canonical evidence and reproducible research workflows.
RESEARCH & EDUCATION
My doctoral work remains separate from Y4T: research informs how I frame evidence and organisational questions, while Y4T is a professional product and potential research instrument rather than the thesis itself.
Research centred on marketing technology, technology adoption and diffusion, AI-enabled marketing, online/social-media marketing, SMEs and organisational capabilities.
Research completed during the Master's in Digital Marketing Management.
Open publicationMaster of Management research combining literature, communication analysis, public data and strategic recommendations.
Open research reportTECHNOLOGY ECOSYSTEM
This stack supports the architecture and evidence above; technologies are presented in the context of delivery rather than as a substitute for professional outcomes.
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ABOUT
My background spans business administration, accounting and assurance, digital marketing, communication, software development, data analytics and applied research. I use that range to understand both the business process and the implementation details behind a digital system.
I am also a doctoral researcher in Economics and Management of Organisations. That research discipline strengthens how I define evidence and evaluate organisational technology questions, while my professional work remains focused on practical MarTech, AI, automation and systems delivery.
CV
The portfolio provides the evidence narrative; the CV provides the compact employment, education and skills record for ATS and formal review.
Marketing Technology, analytics, AI automation and technical-delivery profile tailored to the New Zealand market.
Download professional CVResearch, qualifications, publications, scholarships and academic experience.
Download academic CVCONTACT
I am interested in roles, consulting and collaborations where business context, marketing technology, systems integration, AI-enabled automation, analytics and technical delivery need to work together.